Contact us
Last updated: 2026-11-05T06:38:10+00:00
You will not find a phone number or a contact form on this page, since a note we can check later beats a call nobody can revisit.
Whether it is a slip in the wording, a link that no longer works, something unclear on our cookie and privacy pages, or a copycat page posing as us, get in touch through [email protected].
Account, payment and bonus questions
It is the platform, not us, that deals with these matters. Quick questions are best handled through live chat in your account, while documents and formal complaints belong with the platform's own support address. Unlocking an account, paying out a withdrawal or reinstating a bonus is beyond what an email to us can do, because account access sits outside our reach.
What to include
- The registered account email, needed to locate the relevant case.
- The specific date and time, and your time zone as well.
- If what went wrong shows up on screen, a screenshot helps.
- Give the transaction reference whenever a payment is what you are asking about.
With that set of four items, a case is normally checkable right away. A day slips away whenever the initial reply has to ask for information that was left out.
Response times
No fixed number of hours is promised on this page. It varies with the time of day, and a promise that does not hold at three in the morning is worse than no promise at all. We work through messages in the order received.
Complaints
If support cannot fix the problem, get the answer in writing and use the platform's complaints procedure. We could not find licence or regulator details for Reels of Joy Casino, so that procedure is the place to start.
No email from this address will ask you to provide your password, your card number or a one-time code. This applies equally to whoever acts on our behalf. 18+ only.